Consultation Terms & Conditions

CONSULTATION TERMS & CONDITIONS

SLEEP AND GROW

 

Thank you for your interest in booking a consultation with Sleep and Grow These terms relate to our consultation process, as well as your obligations pre- and post-consultation. They are designed to operate alongside our Website T&Cs and Privacy Policy, so please make sure that you have read all of our terms before proceeding. By booking a consultation, you are taken to have read, understood and agreed to all of our terms.

 

SERVICES AND DELIVERABLES

 The services and deliverables referred to in these terms are:

COMPLETE SLEEP CONSULT PACKAGE:

  •   Consultation of 60 minutes via phone call

  • Ongoing follow up support via sleep logs and text for 14 days. Your follow up support starts immediately after the sleep plan has been sent. Contactable work hours have been sent on your confirmation email.

  • A personalised sleep plan sent within 48 hours after phone consult.

  • Sleep Log to track your daily progress

  • Wrap up email on the last day of follow up support, including a summary of what to expect with your child’s sleep in the upcoming months

EXPECTANT PARENT & NEWBORN PACKGE:

  • Consultation of 60 minutes via phone call

  • 2 x 30 minutes follow up calls to be used up to 12 weeks of age (no daily text and sleep log tracking provided)

  • A summary email with points discussed (no detailed personalised plan provided)

  • Newborn guide emailed

  • Wrap up email on the last day of follow up support, including a summary of what to expect with your child’s sleep in the upcoming months

If any services or deliverables outside the scope of the above are required, they will be quoted separately at our hourly rate. Please contact us for a quote on your an extra week of follow up support or if you prefer having daily text support for expectant parent & newborn package.

 

You agree to provide us with the relevant information we request from you, and any other information we reasonably require in order to perform the services. This may include information regarding any medical conditions or concerns, as well as updates following your initial consultation (as applicable). All information you provide will be dealt with in accordance with our Privacy Policy.

 

The nature of the services we provide means that we are unable to guarantee particular results, and any examples of services provided to other clients is a representation of potential results only. Any results achieved through your participation in the services will vary depending on a range of factors beyond our control.

 

Your follow up support period will start immediately after your sleep plan has been sent. You have 14 days from that date to use your follow up support and must agree to fill in the sleep log daily for me to provide you with the most up to date feedback.

 

ACKNOWLEDGEMENT AND WAIVER

 

By proceeding with our services, you acknowledge that you:

-          accept full responsibility for your child’s own health;

-          have consulted a medical professional if your child has any pre-existing medical conditions, and will abide by their instructions as appropriate;

-          will consult a medical professional promptly if you become aware of any medical conditions, whether pre-existing or obtained following provision of the services; and

-          are solely responsible for implementing any strategies suggested as part of the services and will do so in a safe manner. This includes following all safe sleep rules recommended by Red Nose Foundation- including no bed sharing, no comforter before 7 months, sleep baby on their back.

 

FEES AND PAYMENTS

 

Our fee for the above services and deliverables is AUD 329 (excluding GST) for the Complete Sleep Support Package and AUD 249 (excluding GST) for the Expectant Parent and Newborn Package. This is payable in full upon making a booking on our website. Note that the consultation will only go ahead once a full payment has been made.

 

INTELLECTUAL PROPERTY

 We retain ownership of all intellectual property rights (including moral rights) in the materials we may use or provide to you in the course of delivering the services. These materials are provided to you under a single-use licence for your individual purposes, and are not to be used for commercial services or shared with others.

 

CREDIT FOR SERVICES

 We retain the right to reference the services we have provided to you (including your name and any photos you may provide) on our website, social media and any other media for recognition or professional advancement purposes. We will anonymise any case studies, feedback or testimonials, and not disclose any of your sensitive or personal information, on your request.

 

Wherever applicable, you agree to credit us with provision of the services wherever reference to them may appear.

 

NON-DISPARAGEMENT

 You agree not to provide negative feedback in a public forum (such as social media or an online review platform) at any time during or following provision of the services without first reaching out to us to resolve any dissatisfaction.

 

CANCELLATIONS AND REFUNDS

We reserve the right to postpone or cancel your consultation, or reschedule it at a mutually convenient time, for any reason. If the any part of the services has been cancelled by us and not rescheduled, we will refund the fees paid for the cancelled portion. Refunds will not be offered under any other circumstances, including where the services do not result in an anticipated outcome.

 

If you need to reschedule, please notify us via email at hello@sleepandgrow.com.au at least 72 hours prior to your consultation. We cannot guarantee that we will be able to reschedule the services if the required notice is not provided.

 

Where a Force Majeure event (such as COVID-19 related restrictions) necessitates that any part of our services be cancelled or postponed, you acknowledge that we will not be responsible for any loss or damage incurred as a result.

 

INFORMATION AND ADVICE

 During our consultations, we will be providing you with a tailored plan aimed at improving your child’s sleep.

We are not able to provide any medical diagnoses, we do not purport to be medical practitioners and we cannot be held liable for any reliance on the information we provide. We also do not accept responsibility for determining whether our services are appropriate for you.

 © 2019-2021 Foundd Legal Pty Ltd